The Orthopedic Service Line Director has responsibility for managing operations of the hospital and hospital-based Orthopedic Services for the Detroit Medical Center, as well as help coordinate, promote and drive growth and efficiencies in operations for the overall service line, including partner group practices. This would include, but is not limited to: suitability of the physical location(s); availability of talent; high levels of patient satisfaction; and steady growth in services and revenue across the market. The Director partners with surgical leaders at the facilities to ensure that operating time is available and that appropriate equipment and devices are available in both hospital and ambulatory-based settings. He/she also oversees the development of annual plans for continued growth in patient volume; partners with hospital finance teams to develop and implement annual departmental budget(s); and works effectively to identify and meet the needs of patients and the community by demonstrating customer-focused behavior. The Director will also work closely with Tenet Medical Group and Hospital Strategy and Development Leadership to identify new opportunities and help to recruit and attract resources to drive service line growth.
The Orthopedic Service Line Director serves as the leader of the Orthopedic Service Line for the Detroit Market and, in conjunction with administration at each facility, creates the vision for this service line. In this role as leader, he/she is responsible for supervising the development, implementation and organization of the overall program. The Director also coordinates the efforts between surgeons, hospital administration and staff, Medical Group Leadership, while tracking the progress of the program and identifying areas that require attention. He/she has responsibility for all program management, report generation and review, process improvement, patient satisfaction, facilities review and budget.
Other key responsibilities include the following:
Lead regularly scheduled meetings with hospital administrators, and other physicians and key staff.
Assist in the management and oversight of the day-to-day hospital-based facility operations within the service line.
Develop standardized care plans with the surgeons including: pre-op, post-op and discharge orders.
Ensure appropriate pre-op preparation for every patient.
Develop and oversee the creation of pre- and post-op teaching classes including the coordination of teaching materials with the physicians office.
Monitor the measurement system for tracking surgical outcomes and patient satisfaction, and identify areas that require improvement.
Provide key results at Leadership Team meetings and for other stakeholders as necessary. Key results may include: outcomes, progress against budget, patient satisfaction, complications, denied days, hospital-wide survey results, nurse call back results, etc.
Coordinate patient satisfaction events, including call backs (when, who, how to report results) or patient luncheons.
Oversee the development and on-going editing of unit-specific forms and patient education materials including: Nurse Discharge Checklists, Patient Guidebooks, and other standardized materials for the program.
Develop a community education and seminar program inclusive of schedules, presenters, content and materials.
Create and oversee an ongoing quality improvement plan.
Identify patient amenities and secure necessary resources to administer the services.
Work with DMC/Tenet Leadership to identify opportunities for value-based programs, services and contracts across the Orthopedics Service Line.
Identify and help with the development of growth initiatives across Service Line (e.g., ASCs, co-management agreements, etc.).
A minimum of three to five years of managing an orthopedic practice is required.
Experience developing new healthcare business opportunities a plus.
Strong healthcare financial management and business management skills.
Knowledge of the regional and national orthopedic healthcare environment a plus.
Highly developed expertise in quantitative analysis to support definition and advancement for the hospital s goals and objectives.
Demonstrated success in building and maintaining positive, effective and productive relationships with administrative and clinical leadership.
Ability to act as liaison, between the administrative and medical staffs, Board of Directors and external stakeholders. Ability to provide leadership to establish priorities and to develop and implement solutions.
Ability to understand physicians viewpoints and needs, and work strategically in the best interest of patients and the hospital. A strong reputation for sustained, inclusive, trust-based physician relations.
A high orientation to detail with proven analytical and financial skills.
A team player who excels in developing team momentum, enthusiasm and pride.
Education/Certifications Undergraduate degree in Business, Public Administration, or Healthcare Administration from a recognized and accredited institution is required and an MBA/MHA or equivalent is preferred.
Compensation A competitive compensation program will be tailored to the selected candidate. Base salary will be supplemented by a performance bonus and comprehensive, well-rounded benefits program, which includes relocation assistance.
Travel Minimal travel required.
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About Detroit Medical Center
“Tenet Healthcare Corporation is a diversified healthcare services company with 115,000 employees united around a common mission: to help people live happier, healthier lives. Through its subsidiaries, partnerships and joint ventures, including United Surgical Partners International, the Company operates general acute care and specialty hospitals, ambulatory surgery centers, urgent care centers and other outpatient facilities. Tenet's Conifer Health Solutions subsidiary provides technology-enabled performance improvement and health management solutions to hospitals, health systems, integrated delivery networks, physician groups, self-insured organizations and health plans.