Job Overview: Performs a variety of front desk activities (answering phones/greeting patients) that support the Center and professional staff and performs a variety of essential services (checking-in, checking-out, etc.) as directed or requested by Practice Manager. Responsibilities and Duties: Assist with/complete all Front Desk operations and the use of the Practice a Management system to ensure efficient patient registration and check out processes. These are including, but not limited to: • Greeting patients and verifying/inputting demographic information into Practice management system. • Collecting and inputting all valid licenses and insurance information. • Collecting and posting all co-payments and payments made at time of service. • Maintaining/organizing patient documents/files • Answering phones, scheduling appointments, taking messages • Reconciling co-pays and time of service payments collected daily • Filing/labeling/sending outbound and inbound faxes • Maintain confidentiality and use discretion when handling patient’s medical records and information. • May perform charge entry process. Performs other duties as assigned: • Completing referrals for a specialist • Prior authorization requests from patients and/or providers • Filing any/all paper • Rooming patients when checked in and provider is ready to treat the patient
Qualifications: • High School graduate or equivalent. Computer literacy required. • 1-2 years of previous customer service/data entry, administrative/office management/clerical experience required. Experience of working in the health or other public sector organization helpful, but not necessary.
Knowledge: • Business office procedures • Grammar, spelling, punctuation and basic arithmetic • Medical insurance and medical billing Skills • Operating all office equipment • Strong organizational and leadership skills • Answering the telephone in a pleasant and helpful manner and using a multi-line • Telephone system. • Establishing and maintaining effective working relationships with patients, employees, and the public. Abilities • Speak clearly and concisely • Read, understands, and follows oral and written instruction. • Exceptional customer service skills • Ability to sort and file materials correctly by alphabetic or numeric systems • Ability and willingness to help patients with check in or check out process Physical abilities • Work may require hand dexterity for telephone and office machine operation. • Work may require sitting for long periods of time; also stooping, bending and stretching for files and supplies. • Requires manual dexterity sufficient to operate a keyboard, operate a calculator, telephone, copier and such other office equipment as necessary. • Hearing must be in the normal range for telephone contact. • It is necessary to view computer screens for long periods and to work in an environment that may be stressful
Internal Number: 1208
About Changebridge Medical Associates, a member of Consensus Health
Consensus Health was founded to empower both patients and physicians.
Our goal is to give patients the best possible experience—including the ability to see the primary care physicians and specialists of their choice.
To physicians we offer the benefits of ownership in a large multispecialty practice—and the rewards of remaining independent – including more time for patient care – and an improved quality of life.
Our experienced and award-winning management team has a proven track record of creating successful and profitable medical groups. By supporting physicians and allowing them to focus on patients, we help them deliver higher quality medical care and a better patient experience.
Through key partnerships with primary care providers and specialists, as well as insurance providers, we’re working to build the most comprehensive multispecialty network in the state. We aim to provide optimal care for patients, and long-term independence and work-life satisfaction for physicians.
In short, we’re creating a better healthcare system for everyone.