Shelby Baptist Medical Center: Located in Alabaster, this facility is equipped with 252 beds and sees over 51,000 patients in the emergency department every year. Shelby offers advanced technology resources including a 3 Tesla MRI, a robotic surgery program, and a state-of-the-art cardiology suite. Shelby offers a full range of services to meet the diverse needs of patients including fast, life-saving response times for patients with chest pain or stroke symptoms; cardiology, including specialized surgical services; orthopedics, including rehabilitation; and psychiatric care.

Summary

Supports the hospital by operating switchboard.
Answers, screens, transfers incoming and outgoing calls.
Monitors alarms and code situations to activate notification systems when directed.

Responsibilities

• Answers calls in efficient manner, uses digital pages as needed
• Accesses patient information, uses scripting for all interactions

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Education

Required: High School Graduate or equivalent

Experience

Required: 6 months as operator or in customer service

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