About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Epic Credentialed Trainer/Quality Specialist is accountable to the Supervisor of Education/Quality for WPP and to provide training for all new employees, as well as remedial and ongoing training to meet the service line and employee goals. In addition, conducts 30, 60, 90 day assessments for new employees, participates in process improvement projects and workflow optimization within assigned areas. Uses reporting tools to identify and address errors or issues related to operations as well as clinical workflow or clinical system issues. Incorporates a strong emphasis on customer service and quality in educational offerings. Serves as a resource to IS in the development of profiles to maximize the accuracy of revenue cycle and analyze the data collected during the registration process. Collaborates with designated management staff to identify issues that interfere with the department's ability to meet its goals and develop solutions for same.

Experience Requirements:
1 Year Direct Position Experience And 2 Years Education - Teaching and Facilitation of Learning Required - Or 5 Years Education - Teaching and Facilitation of Learning In Healthcare Required - Or In Lieu of Degree 1 Year Direct Position Experience Preferred

Education Required:
Associate's Degree Nursing Or Information Technology Or Healthcare Or Education Or Related Field Required - And Bachelor's Degree Healthcare Or Information Technology Or Education Or Related Field Preferred

Licensure/Certification Requirements:
EPIC Certification in Area of Responsibility Preferred

Hours of Work:
8:00a - 4:30p, M-F

Weekend Requirements:
No Weekends

Call Requirements:
none