About WakeMed:
Serving the community since 1961, WakeMed Health & Hospitals is a nationally recognized, private, not-for-profit health care organization founded and based in Raleigh, N.C. The largest health system in Wake County, WakeMed exists to improve the health and well-being of our community by providing outstanding, compassionate, patient- and family-centered care to all. The 919-bed system comprises a network of facilities throughout the Triangle area, delivering health and wellness services that bring added value to the communities we serve. WakeMed is a leader in cardiac and vascular care, women's and children's services, emergency medicine and trauma care, physical rehabilitation, orthopaedics and neurosciences. Specialty facilities include the WakeMed Heart Center, Children's Hospital, Women's Pavilion and Birthplace, Rehabilitation Hospital, Adult and Children's Emergency Departments and a Level 1 Trauma Center. WakeMed's team of more than 9,400 employees, 2,000 volunteers, 1,300 affiliated physicians, and the more than 300 physicians employed by WakeMed Physician Practices use the most advanced technologies along with the best minds and the biggest hearts to ensure the finest quality in health care and community health. For more information, visit www.wakemed.org.

As an Equal Opportunity Employer, WakeMed provides an inclusive work environment that
promotes the valuing of differences, respect for people and cooperativeness among our diverse
workforce. WakeMed does not discriminate against any employee or applicant in any terms or
conditions of employment. All applicants/employees are considered for employment, transfer,
promotion or training without regard to race, religion, color, gender, gender identity/expression,
genetics, sexual orientation, age, pregnancy, national origin, disability or veteran status.

Position Information:
The Team Leader, Patient Finance - Quality is responsible for ensuring compliance and understanding for standard work processes throughout WakeMed Physician Practices. Serves as a resource for appointment schedulers, referral and authorization staff and other departments regarding the patient registration, referral-authorization and appointment scheduling processes and supports the training of new staff on these procedures and other standard work. Monitors the volume and accuracy of patient demographic and insurance information at the time of registration. Identifies barriers to effective and efficient registration and appointment scheduling processes and suggests opportunities for improvement. Incorporates a strong emphasis on customer service and quality. Collaborates with management staff to identify issues that interfere with the department?s ability to meet the goals. Understands the needs of the organization and supports the mission, values and management of WakeMed Physician Practices.
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Experience Requirements:
2 Years Healthcare With Medical Insurance Plans And Scheduling Required - Or Equivalent Experience

Education Required:
High School Diploma or Equivalent Required - With Equivalent Experience Or Associate's Degree Business Administration Or Related Field In Lieu of Experience

Licensure/Certification Requirements:
Not Applicable

Hours of Work:
8:00a - 4:30p

Weekend Requirements:
No Weekends

Call Requirements:
none