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Call Center Representative for Carondelet Call Center
Summary Supports the hospital by operating switchboard. Answers, screens, transfers incoming and outgoing calls. Monitors alarms and code situations to activate notification systems when directed. Responsibilities Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely and professionally without drops/abandons. Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution. Facilitate resolution by referring the matter to the issue/content expert when necessary. Escalate the matter to a supervisor, request the appropriate


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© PA Orthopaedic Society
510 North Third Street
Harrisburg, PA 17101
p: 717-909-8901 | f: 717-909-8906