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Position Summary: The Registrar is responsible for welcoming the patient into the care delivery setting and initiates the documentation required for the patient�s clinical care as well as the financial clearance. The Registrar is responsible for ensuring accurate patient admission/registration. This position works closely with both the financial team (Patient Financial Services and the payors) and the clinical team (Care Management, Emergency Department, Utilization Review, etc) to ensure the optimum patient experience, accurate registration, maximum cash flow and reimbursements for the system. This position is an intermediate level-position that requires a professional service-oriented individual with strong organizational skills working under limited supervision. The work environment at times can be stressful, pressured, or hostile. This position works on the front line with constant patient interaction in high volume registration areas and the Emergency Departments. Work situations are varied and require an individual with the ability to respond to patients and families with compassion, respect, and understanding. This position requires strong organization skills, prioritization, good judgment, diplomacy, and independent thinking. External contacts include patients, families, community physicians, and outside organizations such as representatives from government agencies and insurance carriers. Independent decision-making is required in daily routine functions. Major decisions are subject to review and approval.
Minimum Requirements: One of the following: Graduate of a health vocational program such as Patient Access, Medical Assistance, Medical Billing & Insurance, or Medical General Associate degree and six months healthcare experience Bachelor�s Degree and customer service experience One (1) year experience as a Health Unit Coordinator (HUC) One (1) experience as a Certified Nursing Assistant (CNA) One (1) year admitting, billing, or registration experience in a health care setting and customer service experience One (1) year of customer service experience in fast paced environment.
Position Type: Full-Time Regular Full Time Employee: NoPrimary Shift: Day Work Schedule: Day, 12 hour shifts
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers and volunteers. MultiCare has been caring for our community for well over a century, since the founding of Tacoma’s first hospital and today is the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
MultiCare’s comprehensive system of health includes numerous primary care, urgent care and specialty services — including Mary Bridge Children’s Hospital & Health Network; MultiCare Indigo Urgent Care; Pulse Heart Institute; MultiCare Medical Associates, affiliated physicians; MultiCare Rockwood Clinic, the largest multispecialty clinic in the Inland Northwest region; and MultiCare Connected Care, our Accountable Care Organization.
Eleven hospitals complete the organization: Allenmore Hospital, Auburn Medical Center, Capital Medical Center, Covington Medical Center, Deaconess Hospital, Good Samaritan Hospital, Mary Bridge Children’s Hospital — the Puget Sound region’s only children’s hospital and state-designated Level II Pediatric Trauma Center for Western Washingt...on — Navos Behavioral Health Hospital, Valley Hospital, Tacoma General Hospital — which is home to the South Puget Sound region’s only Level IV Neonatal Intensive Care Unit — and Wellfound Behavioral Health Hospital.
Our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness, serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
MultiCare is also proud of our commitment to workforce diversity and culturally competent care. This commitment is led by our CEO and supported through employee education and community outreach.